Refund policy
RETURNS & REFUNDS
1. If the package is unopened and in its original, undamaged packing, refunds will be accepted within seven days after purchase for a full refund. The sum of the shipping costs associated with the sale will be subtracted from the final invoice and are not refundable. Items marked as "free delivery" may also have a shipping fee, which will be subtracted from the refund total.
2. Any authorized returns of opened or damaged boxes will incur a 30% restocking fee, less shipping costs. Custom orders and modified items are regarded as final sales and are not eligible for returns or exchanges.
(Items requiring permission are those that do not fall within section "1".
3. Weights are final sale, including dumbbells, plates and kettlebells. Electronics, service parts, wearables, mats, and clearance equipment & product are also final sale.
4. All parts including belts, electronic components, consoles, decks, including customized parts are final sale.
SHIPPING:
To return your product, you should ship your product to: 165 Saunders Rd, Barrie, ON, L4N 9A3, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
BACKORDERS: Customers will be notified of an approximate lead time for their purchased products to become available. In the event that the item is unavailable after that lead time, or will take an inordinate amount of time to become available, Gym Concepts will contact you to start the refund process.
MADE TO ORDER & CUSTOM ORDERS: Made-to-order and custom order items will not be refunded after payment has been received and the order placed. This is because made-to-order and custom order items are custom and require the utmost care in ordering.
CAN I CHANGE MY ORDER?
If you wish to change your order, please call us at 1-888-785-1010 to discuss. We are only able to make changes within a certain time period after an order is placed.
CAN I CANCEL MY ORDER?
If you wish to cancel your order, please call us at 1-888-785-1010 to discuss. We are only able to cancel within a certain time period after an order is placed.
WHAT IF MY PRODUCT IS DAMAGED?
If the product is damaged upon arrival, please take photos, and send them to hello@gymconcepts.ca along with your order number so we can take appropriate steps in assisting you.
If there is an issue with the product while using it, we will initiate a warranty claim with the manufacturer.